terms & conditions

  • Information voluntarily provided by users to retail.paninohome.com is used for contact the online store, provide answers to questions and complete their orders. The information collected by retail.paninohome.com through the website is designed to count the number of visitors, to define customer requirements and facilitate transactions with the company. The retail.paninohome.com does not distribute to any other organization or affiliate the e-mail addresses, or any other information related to its users and customers.


  • The retail.paninohome.com designed its website so its users can visit it without having to reveal their identity, unless they wish. Visitors to our e-shop are asked to provide us their personal data only if they want to order a product (s), subscribe to our website and / or send an email to retail.paninohome.com.


  • Use of Information: The retail.paninohome.com collects four types of information about users:
  1. Information that the user gives us when registering as a customer.
  2. Information that the users give us in order to complete its orders from retail.paninohome.com.
  3. Information that the user gives us in contests that take place from time to time.
  4. Information that a user gives us when they sign in via another platform (Facebook, Google, etc.).
  • When you fill out any order form on our site, you will be asked for the name, address, postal code of your area, your e-mail address, your phone, credit card details for paypal, and the selected payment method. In addition, you may be asked for more information, such as clarifications for shipments /order deliveries, invoicing information, or details for requested offer.


  • The retail.paninohome.com uses the information you provide by filling the contact form, in order to contact you regarding the delivery of your order, for confirmation and identification of the customer, for special offers of retail.paninohome.com and for receiving gifts after a competition draw.


  • You have the option to choose if you want to receive or not offers, promotions, announcements or any other messages from retail.paninohome.com, by sending your request via e-mail to info@panino.gr


  • Payments are made through bank transfer and PayPal. If you don’t have a PayPal account to make the payment, follow the instructions on paypal and you can make the payment using a debit or credit card. Full payment (ordered items’ total cost plus shipping cost) is required for orders to be dispatched.


  • Orders are packed with great care in recycled packaging if possible. We use Hellenic Post, registered first class postal to send orders worldwide. The shipping charges quoted are based on these prices.


  • Orders are dispatched on Thursdays and Fridays to the address given on the e-shop order form. If you require your order to be send at a different address, please state it on the form. It normally takes 5-6 working days within Europe and approximately 10 to 15 working days overseas. If you require special shipping methods (faster, insurance etc.) additional charges apply, convo us for an exact quote.


  • We give the best to make sure that all orders leave the shop at their best condition. If something goes wrong, we will offer exchange, refund or credit for future purchases. Although , we will ask you to return it, so we can inspect it and configure what was the problem. Returning shipping charges are paid by the buyer. We do not hold responsibility for damages or losses due to improper handling by the Postal Service.  Unfortunately, we cannot accept returns due to buyer’s change of mind. However, in the unlike event that the item is completely different than the one you expected, please do contact us. We will provide exchange, refund or credit for future purchases once we receive the item back, in its original condition, provided that you return it within 2 days of receipt.


  • Please, read carefully the description of the item you are interested before placing an order. If you have any questions please contact us. All items are made with great care and attention to please the customer. Please note that they are handmade and cannot be identical.


  • The color shades of the photos of the listings as shown on the screen may have slight variations than the real ones.


  • We would like to apologize for any difference could appear regarding the fabrics. Unfortunately,the last years in greek market, the fabrics’ sales are very confined, because of the financial crisis. We do our best to replace fabrics with similar designs, in order to keep the same results of the products.


  • If you want the product to be sent as a gift, please note that packaging products and gift tag are available. Please inform us if you like to include a message in the gift tag or if you want to leave out pricing details from the documents which supplied with the parcel.


  • If you use this website, you acknowledge and agree with this Privacy Statement and with all of the above terms and conditions.

2 thoughts on “terms & conditions

  1. Tha ithela na rotisw an stelnete stin kypro ke poso tha stixisi. Efxaristo.

    1. Σας ευχαριστούμε για την επικοινωνία σας μαζί μας!
      Φυσικά μπορούμε να στείλουμε Κύπρο. Οι αποστολές γίνονται με EMS με τα ΕΛΤΑ Πόρτα-Πόρτα και η τιμή καθορίζεται με το βάρος. Μπορείτε να επικοινωνήσετε με email μαζί μας στο info@panino.gr για περισσότερες πληροφορίες. Είμαστε πάντα στην διάθεση σας!

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